Our Policies

Please read through and follow our policies. They have been set in place so that we may take the best care of your furry friends.

Reservations

We are a small facility and can only take a limited number of dogs. Therefore we do book up, even for daycare, and recommend that you make a reservation as early as possible. Phones and emails are answered M-F. We do not book new reservations Sat-Sun. This is due to staffing shortages so exceptions cannot be made.

Cancellations

We require you let us know about a cancellation or change in a reservation 48 hours in advance. This includes daycare. Please understand that we are a small facility and may have turned someone away or have someone on the waiting list. We retain the right to add a cancellation fee onto your account, however we are pretty liberal and usually only do this if we were booked.

Interviews

Every dog is required to go through our interview process. The process goes like this: First, we talk to you about how your dog does with others and what type of social situations your dog has been in. Then we let your dog explore the playroom when it is empty, so that she can sniff around and get to know where she is. Then, we introduce her to a dog whose personality is very calm and sweet and not at all intimindating. From there, we let more dogs in, paying close attention to your dog's reactions and body language. If all that goes well, your dog passes and is ready for a day of play. Please also note that we always retain the right to turn a dog away at any time.

Vaccinations

We require proof of Rabies, Distemper and Bordetella vaccinations from your vet. If your dog is not up to date on their bordetella vaccination, we offer the service here for a $25 fee.

Hours for Picking up and Dropping off

Our regular office hours are M-F 7:30- 6:00, Saturdays and Sundays are 9-11 and 2-4. We do not take new reservations on weekends and interviews for new clients must be done during the 9-11 time slot only. We are not open for doggie daycare during this time. Please also note that we require you to drop off your boarding dogs one hour before before close during the week. Although we close at 6, we will need your furry friend here by 5:00 to adjust before dinnertime.

What to Bring

If your dog is here for daycare only you don’t need to bring anything with you unless she gets a lunch. If your dog is here for boarding we require that you supply her dog food. Most dogs have digestive issues when their food is suddenly switched. We are happy to administer any sort of medication, supplement, or special treat for your dog as well. We find that dogs appreciate having their own bed or blanket to sleep on at night. If bringing these things from home is not convenient we will provide some cushy blankets. Feel free to also bring toys or something to chew on. Some customers bring their dog’s crate. We leave this up to you, please be assured that all personal items will be in your dog’s room only and not out with the other dogs.
If you are boarding your cat please also bring food for him. You may also want to bring a bed, treats, and toys. Some customers also choose to bring their own litter and/ or litter box.

Breeds

There is no breed of dog that we will not take. We assess if your dog is a match here on an individual basis via the interview process.

Payments

Payment is required at time of pick up. We accept cash, local checks, and all major credit cards.

Picking up and Dropping off

We do offer a pick up or drop off service anywhere between Mt CB and CB South. There is an additional $15 charge. When possible please book this service in advance

Age

Puppies must be at least four months old and have all 3 rounds of vaccinations to join our doggie daycare program. This is for the health and safety of your puppy. If your dog is older, we may keep her separate with our old or small dogs. The hustle and bustle of young dogs may be too much for her.

Spay & Neuter

We require that you dog be neutered by the age of 8- 9 months. If your dog is not spayed she absolutely cannot be in heat during her stay here.