Policies

Reservations:
We are a small facility and can only take a limited number of dogs. Therefore we do book up, even for daycare, and recommend that you make a reservation as early as possible. You can always call the day of, but please understand that we may not be able to accommodate you. To guarantee that your dog gets on a walk, please call by 10:30 the day of. Also please note that reservations are required, just so we are prepared for who is coming that day.

Cancellations:
We require you let us know about a cancellation or change in a reservation 48 hours in advance. This includes daycare. Please understand that we are a small facility and may have turned someone away or have someone on the waiting list. We retain the right to add a cancellation fee onto your account, however we are pretty liberal and usually only do this if we were booked.

Interviews:
Every dog is required to go through our interview process. The process goes like this: First we talk to you about how your dog does with others and what type of social situations your dog has been in. Then we let your dog explore the playroom when it is empty, so that she can sniff around and get to know where she is. Then we introduce her to a dog whose personality is very calm and sweet and not at all intimidating. From there we let more dogs in, paying close attention to your dog’s reactions and body language. If all goes well, your dog passes and is ready for a day of play. Sometimes we highly suggest, or even require, a few hours of daycare just so we can make sure everyone will be happy.
We ask you to have your dog interviewed before his stay. However we do understand that if you are from out of town this is not always a possibility. If this is the case we will require pre- interview phone call to ensure that your dog will be a match for here. Please also note that we always retain the right to turn your dog away at any time.

Vaccinations:
By law the rabies vaccination is required. We need proof from your vet, of when your dog’s rabies vaccination is due. All other vaccinations are your choice. We leave the bordetella (kennel cough) vaccination up to you because we have found it not to always be beneficial. We liken the vaccination to the flu shot; it doesn’t cover all strains of the sickness, and sometimes the actual shot itself causes you not to feel well. We feel that a strong healthy dog who interacts with other dogs and therefore has a good immune system will be able to recover quickly from any doggie cold or flu that may be going around. Having said that, we completely respect anyone’s decision to administer the vaccine, and your dog may have a better chance of not catching something or may be able to recover from a cold sooner. Please feel free to discuss this further with us.

Age:
We do not have any age requirements for your dog. If your dog is so young that it does not have all of his vaccinations please discuss this with your veterinarian, but we are happy to play with your pup. If your dog is older, we may not take him if we feel the hustle and bustle of this place will cause unnecessary stress.

Spay/ Neuter:
We require that you dog be neutered by the age of 8- 9 months. If your dog is not spayed she absolutely cannot be in heat during her stay here.

Breeds:
There is no breed of dog that we will not take. We assess if your dog is a match here on an individual basis via the interview process.

What to Bring:
If your dog is here for daycare only you don’t need to bring anything with you unless she gets a lunch. If your dog is here for boarding we require that you supply her dog food. Most dogs have digestive issues when their food is suddenly switched. We are happy to administer any sort of medication, supplement, or special treat for your dog as well. We find that dogs appreciate having their own bed or blanket to sleep on at night. If bringing these things from home is not convenient we will provide some cushy blankets. Feel free to also bring toys or something to chew on. Some customers bring their dog’s crate. We leave this up to you, please be assured that all personal items will be in your dog’s room only and not out with the other dogs.
If you are boarding your cat please also bring food for him. You may also want to bring a bed, treats, and toys. Some customers also choose to bring their own litter and/ or litter box.

Hours for dropping off/ picking up:
Our regular office hours are M-F 7:30- 6:00, S,S, & Holidays 9:00-5:00. However we can arrange for pick up and drop offs outside of these hours. These must be prearranged and there is an additional charge. The earliest we can accommodate you is 7:00 AM, and the latest is 8:30 PM (even on weekends).
Please also note that we require you to drop your dog off one hour before closing (5 on weekdays, 4 on weekends).

Oh Be Dogful picking up/ dropping off:
Sometime we are able to offer a pick up or drop off service. We do not offer this for distances too far from the town of Crested Butte. There is an additional charge. Please call to discuss if this service is available.

Payments:
Payment is required at time of pick up. We accept local checks, visa, and mastercard.